申诉程序

Grievance Process for Residents of Participating NC-SARA States, Districts and Territories

United States federal guidelines require that distance learning and related activities offered to residents outside of an institution’s home state are regulated. To comply with these guidelines, 澳门足彩app New York has joined the National Council of 国家授权 Reciprocity Agreements (NC-SARA), which establishes a set of recognized standards and regulations for offering postsecondary online education. NC-SARA works in conjunction with four regional education compacts (Midwestern Higher 教育 Compact, New England Board of Higher 教育, Southern Regional 教育 Board and the Western Interstate Commission for Higher 教育) and membership is open to all degree-granting postsecondary institutions accredited by an agency recognized by the U.S. 教育部长. For a current list of states, districts and territories that participate in NC-SARA, 请浏览 NC-SARA网站.

NC-SARA consumer protection provisions and complaint resolution policies apply to interstate distance education delivered by SARA-participating institutions to students in other SARA states*. A student residing in a SARA state other than that of the institution they are attending has the right to file a complaint or grievance resulting from distance education courses, activities and operations. NC-SARA provides detailed information about the student complaint process in relation to their policies.

根据NC-SARA的规定, students have the right to lodge a complaint or grievance if that student’s experience in an online program is not what they anticipate. SJNY wants to ensure that all student complaints are addressed fairly and resolved promptly. Students must contact the following distance education administrator to file a formal complaint, which will then be reviewed and addressed in a timely manner by the appropriate 澳门足彩app administration, department, and/or staff. 

Dr. 艾米波兰
Associate Dean and Director of 在线 Learning
西罗伊大道155号
Patchogue, New York 11772
(电子邮件保护)
631.687.1209

Students who are not satisfied with the outcome of the institutional process for handling complaints may appeal, within two years of the incident about which the complaint is made, to the New York SARA Portal Entity via the New York State 教育 Department (NYSED), 出版 complaint process instructions，同时还有 投诉表格在他们的网站上. 的 State Portal Entity (SPE) 为NC-SARA:

安德里亚·理查兹
Supervisor of Higher 教育 项目
New York State 教育 Department
华盛顿大道89号
奥尔巴尼，纽约州12234
518.474.1551
(电子邮件保护)
Complaint Instructions and Forms

*Grievances regarding a SARA institution’s in-state operations are resolved under the state’s normal provisions rather than through SARA. Complaints about grades or conduct violations are subject entirely to institutional policy and the laws of the SARA institution’s home state. Allegations of criminal offenses or alleged violations of a state’s general-purpose laws may be made directly to the relevant state agencies.

Grievance Process for Non-NC-SARA Residents

To be in compliance with the United States Department of 教育’s Program Integrity regulations, 澳门足彩app, New York is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against post-secondary education institutions offering distance learning within that state. Prior to filling out a complaint with the state we encourage our students to try to resolve any issue by following steps outlined on the “Grievance Processes” page found on the student portal. Students who deem their issue not solved at the institutional level and who wish to file a complaint regarding 澳门足彩app may do so by contacting:

Middle States Commission on Higher 教育 
3624 Market Street 2nd Floor West 
费城，宾夕法尼亚州19104 
267.284.5000 
(电子邮件保护)

New York Office of College and University Evaluation
New York State 教育 Department 
华盛顿大道89号
EBA 960室
奥尔巴尼，纽约州12234
(电子邮件保护)
Complaint Instructions and Forms